Terms & Condition

These Terms and Conditions govern all purchases and use of services from FidelCastro.de.

1. Scope

These Terms apply to all orders placed via our online shop. By placing an order, you agree to these Terms and Conditions.

2. Contracting Party

The sales contract is concluded with:
FidelCastro.de
[Full Legal Name / Company Name]
[Address]
Email: [insert email address]
Website: https://www.fidelcastro.de

3. Offer and Conclusion of Contract

Our product listings are not legally binding offers but invitations to place an order.
By clicking the “Buy Now” button, you submit a binding offer to purchase the selected products.
The contract is concluded when we confirm your order via email.

4. Prices and Payment

All prices listed include VAT (where applicable) and exclude shipping costs.
Payment options are displayed during checkout and may include:

Credit/debit card
PayPal
BillPay
Bank transfer

Payment is due immediately upon placing an order unless otherwise stated.

5. Delivery

Delivery is carried out by our shipping partners.
The delivery times and costs are specified on the Delivery & Shipping page.
We are not responsible for delays caused by external logistics providers.

6. Retention of Title

The goods remain our property until full payment is received.

7. Right of Withdrawal (for EU Consumers)

You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period starts from the day you receive your goods.
To exercise your right of withdrawal, please contact us via email at [insert email address].
You must return the goods in their original condition at your own expense unless otherwise agreed.

8. Warranty

Statutory warranty rights apply.
If your item is defective, please contact us immediately. We will repair, replace, or refund the product depending on the situation.

9. Liability

We are liable without limitation for intent and gross negligence.
In cases of slight negligence, we are only liable for foreseeable damages typical of such contracts.
Liability for indirect or consequential damages is excluded.

10. Data Protection

Your personal data will be processed according to our Privacy Policy.

11. Applicable Law

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
For consumers within the EU, mandatory consumer protection laws of your country of residence also apply.

12. Dispute Resolution

The European Commission provides an online dispute resolution platform at
👉 https://ec.europa.eu/consumers/odr.
We are not obligated and not generally willing to participate in dispute resolution proceedings before a consumer arbitration board.